Returns Policy

Returns Policy

On receipt of delivery, it is your responsibility to inspect the goods and notify us within 3 days of any faults or defects that are found. When such goods are returned to us, they will be promptly repaired or replaced free of charge.

We are also happy to offer a refund on any items returned to us within 14 days of delivery, providing the goods are returned in an undamaged and saleable condition. You will be required to meet the cost of the return shipping unless the goods were supplied to you incorrectly or in a defective condition.

To return any goods, you must first contact us and obtain a Goods Return Number (GRN), together with full instructions for returning the goods.

Please note: We will not accept returns without a valid GRN.

On receipt of the returned goods, we will notify you via email and credit your account with the relevant amount as soon as possible (usually within 7 days).

We would love to hear from you.

Please send us a message by filling out our form, call us or feel free to send us an email directly and we will be in touch shortly.

0775 164 5724

Solutions Training & Advisory Ltd, Unit 3, Investment House, 28 Queens Road, Weybridge, Surrey, KT13 9UT

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Solutions have designed innovative pieces of moving and handling kit unique for the ambulance community

Used by many NHS Trusts Nationwide