Conflict Resolution

Course Overview

Solutions have been delivering educationally accredited CRT to the ambulance sector since 2000 when it was contracted to train every member of staff at West Midlands Ambulance Trust. The outcome of that being a 31% reduction in reported incidents relating to staff being abused, threatened, or assaulted at work in the subsequent two years.

In 2010 Solutions gained agreement to be able to deliver CRT via blended learning to ambulance trusts which until this time had not been approved. Our CRT 2021 online course is the only online course available that is exclusively tailored for the U.K ambulance sector and is used by Ambulance Trusts Nationwide.

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Our solutions include bespoke, train the trainer programmes, access to our industry leading online theory course (CRT), classroom-based specific training, refresher training and blended learning solutions (mix of online and face to face training).

All of our CRT training team are members of the Institute of Conflict Management.

We also offer the professional awards of which are on the regulated qualifications network:

  • QNUK Level 2 Award in Preventing Violence in the Workplace (RQF)
  • QNUK Level 2 Award in Conflict Resolution (RQF)
  • Conflict Resolution (disengagement/holding skills) Train the Trainer One Day Course

Available Course Options

Conflict Resolution Train the Trainer Programme

Ideal for - Ambulance & CFR Sector - Staff who work in Ambulance and Responders sectors that have existing training delivery skills and are required to train and educate others on how to correctly manage conflict situations.

Duration - 2 Days

Qualification - QNUK Level 2 Award in Conflict Resolution (RQF)

Conflict Resolution Train the Trainer Update/Refresher Programme

Ideal for - Ambulance Sector - Existing qualified conflict resolution trainers who wish to remain confident and competent in their roles and want to develop their existing skills in accordance with best practice.

Qualifications network guidelines state, trainers should attend an update course every 12/18 months.

Duration - 1 Day

Conflict Resolution Online Course

Ideal for - Ambulance & CFR Sector - Staff that want to gain the skills and knowledge on how to manage conflict situations effectively and safely.

Duration - Annual Licence – average course completion time is 3.5 hours

Certification - Solutions certificate of completion

What our learners say – Train the Trainer Course

Of the last 100 Moving and Handling Train the Trainer courses:
92 learners rated the quality of the trainer, quality of resources, training methods and course contents as being “Extremely Effective” in assisting the “trainee” to learn and the remaining 8 learners gave a rating of “Very Effective”.

We are proud to boast that all 100 stated that they would recommend this course to others!

What our learners say –
e-learning Course

We gather learner feedback for every completed online course, requesting ratings across 16 dimensions on the effectiveness of the course, 92% have rated the course as good or above!

We would love to hear from you.

Please send us a message by filling out our form, call us or feel free to send us an email directly and we will be in touch shortly.

0775 164 5724

Solutions Training & Advisory Ltd, Unit 3, Investment House, 28 Queens Road, Weybridge, Surrey, KT13 9UT

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Solutions have designed innovative pieces of moving and handling kit unique for the ambulance community

Used by many NHS Trusts Nationwide