Conflict Resolution Training & Violence & Aggression Training

Please continue to scroll to view all available solutions for conflict resolution & management, breakaway, and disengagement/holding skills training.

What is Conflict Resolution?

Conflict resolution is the process of resolving disputes or disagreements between individuals, groups, or organisations. It involves identifying the root causes of the conflict, understanding the perspectives and needs of all parties involved, and finding a mutually acceptable solution.

Conflict resolution is an essential skill in both personal and professional life, as it can help to prevent conflicts from escalating, improve relationships, and increase productivity. By learning how to manage conflict effectively, individuals can create a more harmonious and efficient environment, whether at work or in their personal life.

Benefits of Conflict Resolution Training & Violence & Aggression Training

Conflict resolution training provides numerous benefits for individuals and organisations. Some of the key benefits include:

• Improved Communication Skills: Conflict resolution training or violence and aggression training helps individuals to communicate more effectively, which can prevent conflicts from arising in the first place. Enhanced communication skills are crucial for addressing conflict and ensuring that all parties feel heard and understood.
• Increased Productivity: By resolving conflicts in a timely and effective manner, individuals and organisations can reduce the time and resources spent on conflict resolution and focus on more productive activities. This leads to a more efficient and goal-oriented work environment.
• Enhanced Relationships: Conflict resolution training can help to improve relationships between colleagues, managers, and clients, leading to a more positive and supportive work environment. Stronger relationships foster collaboration and mutual respect.
• Reduced Stress: Conflict resolution training can help individuals to manage stress and anxiety related to conflict, leading to improved mental health and well-being. Learning how to handle conflicts calmly and effectively can significantly reduce workplace tension.
• Improved Decision-Making: Conflict resolution training can help individuals to make more informed decisions, as they are able to consider multiple perspectives and find creative solutions to problems. This leads to better outcomes and more innovative problem-solving.

Who Can Benefit from Conflict Resolution Training?

Conflict resolution training is beneficial for anyone who wants to improve their communication and conflict resolution skills. This includes:

• Managers and Supervisors: Those who want to improve their leadership skills and manage conflicts in the workplace more effectively. Conflict resolution training equips them with the tools to handle disputes and maintain a positive work environment.
• Employees: Individuals who want to improve their communication skills and resolve conflicts with colleagues and managers. This training helps them navigate workplace dynamics and foster better teamwork.
• Business Owners: Entrepreneurs who want to improve their relationships with clients and customers. Effective conflict resolution can enhance customer satisfaction and loyalty.
• Individuals: Anyone who wants to improve their personal relationships and manage conflicts in their personal life. Conflict resolution skills are valuable in maintaining healthy and harmonious relationships.
• Anyone Seeking to Improve Emotional Intelligence: Conflict resolution training helps individuals develop emotional intelligence, which is crucial for understanding and managing emotions in conflict situations.

Course Structure and Overview

Our conflict resolution training course is designed to provide individuals with the skills and knowledge needed to resolve conflicts effectively. The course is structured into three sections:

• Section 1: Understanding Conflict: This section provides an overview of conflict, including the causes and effects of conflict, and the importance of conflict resolution. Participants will learn to identify the root causes of conflicts and understand the dynamics involved.
• Section 2: Conflict Resolution Skills: This section provides training on conflict resolution skills, including active listening, empathy, and problem-solving. These skills are essential for addressing and resolving conflicts in a constructive manner.
• Section 3: Managing Conflict: This section provides training on managing conflict, including how to prevent conflicts from arising, how to resolve conflicts in a timely and effective manner, and how to maintain positive relationships. Participants will learn strategies to manage and de-escalate conflicts, ensuring a well-managed conflict environment.

Disengagement/Holding Techniques Training Aid Videos

Our videos have been developed and directed by Police and Ambulance professionals to be used as a supporting aid for trainers and trainees that have attended conflict resolution training courses. Each video is designed to show the physical technique along with guidance on how to execute a safe breakaway for each scenario.

A bite assault:

Technique Objective:

• A bite can be extremely painful and potentially inflict serious injury
• The object of this technique is to limit the level of injury from a bite
• The technique can lessen the effect of the bite by preventing or minimising the tearing/pulling of skin which causes the most serious injuries

Technique:

• Press your arm or body part being bitten as hard as you can into the other person’s mouth
• Exert as much pressure as possible on the rear of the person’s head
• If/when the bite is released remove your arm/body part and move away

These videos will be provided to attendees of any of our courses free of charge. They will also be available to all trainers that attend any of our train the training programmes to assist them with the redelivery of their internal conflict resolution training sessions to their learners.