Conflict Resolution

Conflict Resolution Train the Trainer Programme

Ideal for: 
Ambulance & CFR Sector - Staff who work in Ambulance and Responders sectors that have existing training delivery skills and are required to train and educate others on how to correctly manage conflict situations.

Duration:
2/3 Days

About the course:
Our Conflict Resolution Train the Trainer course has been designed specifically for the ambulance sector and to date we have trained either in the classroom or via blended learning thousands of ambulance staff and community first responders over the last 20 years!

The course is designed to equip trainers within the ambulance community with the skills, knowledge, and experience  to deliver effective and compliant training to those exposed to potential conflict situations, ultimately reducing risk and mitigation. We do this by imparting our extensive experience, providing participants with the ability and confidence to train their own staff on how to avoid conflicting situations by conducting thorough dynamic risk assessments in each situation they face.

On completion of this course, trainers are given 12 months access to our unique training materials, including presentation materials, trainee workbooks (digital or hard copy), trainer handbooks and lesson plans.

Both your trainers and the staff they train will have access to our filmed scenarios of disengagement/holding techniques.

Trainers will be required to attend a half day skills check session on an annual basis to compliantly continue to deliver internal training sessions.

Qualification:

Level 3 - Q.N.U.K. Delivery of Conflict Management Training (Train the Trainer) Q.N.U.K. Award which is on the regulated qualification framework

Conflict Resolution Train the Trainer Update/Refresher Programme

Ideal for:
Ambulance  Sector - Existing qualified conflict resolution trainers who wish to remain confident and competent in their roles and want to develop their existing skills in accordance with best practice.

Duration:
1 Day

About the course:

The qualification network recommends that existing qualified trainers attend an update course every 12 – 18 months. The purpose of the update is to reinforce and develop its participants existing skills in managing conflict situations, undertaking risk assessments and training delivery. The content of the update is highly learner centred and is flexed to meet the needs of its individual participants..

Solutions run Nationwide train the trainer update open courses for individuals as well as organisation group training sessions.

Conflict Resolution Online Course

Ideal for:
Ambulance & CFR Sector - Staff that want to gain the skills and knowledge on how to manage conflict situations effectively and safely.

Duration:
Annual Licence – average course completion time is 3.5 hours

About the course:

• Staff can learn all the required skills on Conflict Resolution by completing our unique online course. This course was originally developed in partnership with Southwestern Ambulance Foundation Trust. Subject to your requirements this course can be combined with classroom training on disengagement skills/holding techniques to provide a full training solution.
• This is the only online CRT course designed specifically for the ambulance sector and we are proud to boast, thousands of ambulance staff and community first responders have completed this programme.
• The annual license gives value for money at £14.95 per licence. The online course is unique as its learner can either take the full course with assessments or just the assessments depending on their existing levels of knowledge and experience. After learners have successfully completed the initial course, they have the option to re-visit at any point throughout the annual license to demonstrate maintenance of knowledge which provides reassurance that expected standards are consistently being met.
• The course is packed full of bespoke film clips for staff to assess the risks to themselves, these are highly interactive tasks, and animations, which have been developed by world class educators with vast operational ambulance experience with dealing with conflict. The content includes case studies where paramedics have been taken to court due to poor risk assessments resulting in deaths of patients and teaches its learner how to avoid such situations through conducting correct dynamic risk assessments.
• Certification - On successful completion of this programme participants will receive a Solutions certificate of completion.

Certification:
On successful completion of this programme participants will receive a Solutions certificate of completion.

Level 2 Award - Conflict Management Training

Ideal for:
Ambulance Sector - The QNUK Level 2 Award in Conflict Management (RQF) has been developed to meet the needs of those working in customer and service user facing roles, and may have to deal with frustrated and angry people.

Duration:
1 Day

About the course:
The course is designed to equip its learners within the ambulance community with the skills, knowledge, and experience to effectively avoid, resolve or control conflict situations, ultimately reducing risk and mitigation. 

Subject to your requirements this course can include the addition of disengagement skills/holding techniques to provide a full training solution.

Certification:

On successful completion of this course participants will receive the QNUK Level 2 Award in Conflict Management which is on the regulated qualifications framework