Conflict Resolution

Course Overview

We have been a key training partner providing tailored training programmes to many private and public ambulance services, and universities throughout the UK for over 30 years.

Our training has evolved since our initial engagement on this topic when we were approached by West Midland Ambulance Trust who had a requirement to train every member of staff on how to avoid, resolve or control conflict situations. This training was extremely successful and resulted in a 31% reduction in reported incidents relating to staff being abused, threatened, or assaulted at work in the subsequent two years.

Solutions are a progressive company, our aim is to continuously evolve and enhance our training programmes and delivery methods to provide our customers with thorough, cost effective training solutions.

In 2010 Solutions gained agreement to be able to deliver conflict resolutions training via blended learning to ambulance trusts which until this time had not been approved. Our CRT 2021 online course is the only online course available that is exclusively tailored for the U.K ambulance sector and is used by Ambulance Trusts Nationwide.

In 2022 Solutions developed and added our Disengagement/Holding Skills video element to our offering. This addition to our training portfolio has been well received by our customers. It teaches staff the correct techniques to manage conflict situations safely. 

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All of our CRT training team are members of the Institute of Conflict Management.

Our training solutions include bespoke,

. Classroom-based Conflict Resolution training (induction courses, train the trainer), with the option of including disengagement/holding skills & techniques

. Blended Learning, whereby the theoretical skills are learned online with the option for your staff to meet with a trainer to learn the disengagement/holding skills

Depending on your requirement, we can offer the following awards which are on the Regulated Qualifications Framework:

• Level 2 – Conflict Management
• Level 3 – Delivery of Conflict Management Training (Train the Trainer)

Please continue to scroll to view all available solutions for conflict resolution & management, breakaway, and disengagement/holding skills training.


Disengagement/Holding Techniques Training Aid Videos

Our videos have been developed and directed by Police and Ambulance professionals to be used as a supporting aid for trainers and trainees that have attended conflict resolution training courses. Each video is designed to show the physical technique along with guidance on how to execute a safe breakaway for each scenario.

A bite assault:

Technique Objective:

  • A bite can be extremely painful and potentially inflict serious injury
  • The object of this technique is to limit the level of injury from a bite
  • The technique can lessen the effect of the bite by preventing or minimising the tearing/pulling of skin which causes the most serious injuries


  • Press your arm or body part being bitten as hard as you can into the other person’s mouth
  • Exert as much pressure as possible on the rear of the person’s head
  • If/when the bite is released remove your arm/body part and move away

These videos will be provided to attendees of any of our courses free of charge. They will also be available to all trainers that attend any of our train the training programmes to assist them with the redelivery of their internal conflict resolution training sessions to their learners.

Available Course Options

Conflict Resolution Train the Trainer Programme

Ideal for - Ambulance & CFR Sector - Staff who work in Ambulance and Responders sectors that have existing training delivery skills and are required to train and educate others on how to correctly manage conflict situations.

Duration - 2 Days

Qualification - QNUK Level 2 Award in Conflict Resolution (RQF)

Conflict Resolution Train the Trainer Update/Refresher Programme

Ideal for - Ambulance Sector - Existing qualified conflict resolution trainers who wish to remain confident and competent in their roles and want to develop their existing skills in accordance with best practice.

Qualifications network guidelines state, trainers should attend an update course every 12/18 months.

Duration - 1 Day

Conflict Resolution Online Course

Ideal for - Ambulance & CFR Sector - Staff that want to gain the skills and knowledge on how to manage conflict situations effectively and safely.

Duration - Annual Licence – average course completion time is 3.5 hours

Certification - Solutions certificate of completion

Conflict Management Training

Ideal for - Ambulance Sector - The QNUK Level 2 Award in Conflict Management (RQF) has been developed to meet the needs of those working in customer and service user facing roles, and may have to deal with frustrated and angry people.

Duration - 1 Day

What our learners say – Train the Trainer Course

Of the last 100 Moving and Handling Train the Trainer courses:
92 learners rated the quality of the trainer, quality of resources, training methods and course contents as being “Extremely Effective” in assisting the “trainee” to learn and the remaining 8 learners gave a rating of “Very Effective”.

We are proud to boast that all 100 stated that they would recommend this course to others!

What our learners say –
e-learning Course

We gather learner feedback for every completed online course, requesting ratings across 16 dimensions on the effectiveness of the course, 92% have rated the course as good or above!

We would love to hear from you.

Please send us a message by filling out our form, call us or feel free to send us an email directly and we will be in touch shortly.

0775 164 5724

Solutions Training & Advisory Ltd, Unit 3, Investment House, 28 Queens Road, Weybridge, Surrey, KT13 9UT

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Used by many NHS Trusts Nationwide