The picture shows part of the reception team who just attended a half day customer service workshop based on the themes that you never get a second chance to make a good first impression and to treat others as you would like to be treated yourself. The mission statement of Solutions is “Managing risks by developing people” and who could be more important to a business than those that customers first contact either face to face or by phone. The workshop very much focussed on these experienced participants reflecting on the way they deliver customer service to both internal and external customers. Led by Paul Meek Solutions founder who has successfully grown a business based on exceptional customer service. The conclusions of the participants was that they learnt a lot of useful points and a lot about themselves in just a half day. Solutions have had the pleasure of providing all the first aid, fire safety and manual handling training to this global company for over twenty years
Solutions Training and Advisory offer both accredited instructor led train the trainer courses for moving and handling of loads and people as well as e-learning options. Our customers are amongst some of the most demanding including 999 services. They trust us so should you to meet your training needs.