Privacy & Cookie Policy

Solutions Training & Advisory Ltd respects your privacy and is committed to protecting the personal information we collect and process.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with, how long we keep it, and your rights under UK data-protection law.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, together with other applicable data-protection legislation.

1. Who we are

Solutions Training & Advisory Ltd is the data controller responsible for personal information processed in connection with our business.

Company: Solutions Training & Advisory Ltd

Website: www.solutionstraining.co.uk

Email: enquiries@solutionstraining.co.uk

Registered office: Unit 3 Investment House Queens Road Weybridge Surrey KT139UT

Company registration number: 2986680

For privacy enquiries, please contact us using the details above.

2. Information we collect

Depending on how you interact with us, we may collect and process the following information:

Information provided when booking or attending courses

This may include:

• Full name

• Job title and organisation

• Work address

• Email address

• Telephone number

• Course and booking details

• Course attendance and completion records

• Assessment and examination results

• Training certificates

• Trainer and learner feedback

• Records relating to course administration

Where necessary for the particular course, we may also collect information relating to accessibility, learning requirements or other information required to safely and effectively deliver training.

E-learning information

Where you use our online learning services, we may collect:

• Name

• Email address

• Login and account information

• Course enrolment information

• Course progress

• Assessment results

• Completion dates

• Certificate information

• Records relating to licence allocation

Technical information required to operate and support the e-learning service

Business and customer information

Where you or your organisation purchases our services, we may collect:

• Contact details

• Organisation details

• Purchase and booking history

• Quotations and proposals

• Invoices and payment information

• Contractual information

• Communications between you and Solutions

• Information required to manage our business relationship

Website information

When you use our website, we may collect technical information such as:

• IP address

• Browser type

• Device information

• Operating system

• Website pages visited

• Approximate location derived from IP address

• Information about how you use our website

Where applicable, cookies and similar technologies may be used. Further information should be provided in our Cookie Policy.

3. How we use your information

We use personal information for legitimate business and administrative purposes, including:

• Processing course bookings

• Registering learners on courses

• Providing classroom and online training

• Providing e-learning licences

• Managing learner accounts

• Recording attendance and course completion

• Conducting assessments

• Issuing certificates

• Maintaining training records

• Communicating with learners and customers

• Providing customer support

• Managing contracts and business relationships

• Processing payments and invoices

• Responding to enquiries

• Improving our training services

• Managing complaints and disputes

• Maintaining appropriate business and financial records

• Meeting legal and regulatory requirements

• Protecting the security of our systems and services

• Preventing fraud or misuse

Sending marketing communications where we are legally permitted to do so

4. Email marketing

We may use business contact information to send information about our training courses, services, events, developments and other relevant business communications.

Where required by law, we will obtain appropriate consent before sending electronic direct marketing.

In some circumstances, we may rely on the "soft opt-in" provisions available under UK law for existing customers, where the relevant legal requirements are satisfied.

You can unsubscribe from marketing communications at any time by:

Using the unsubscribe facility contained in our marketing emails; or

Contacting us using the details in this Privacy Policy.

Unsubscribing from marketing communications will not affect essential communications relating to courses, bookings, e-learning accounts, certificates, contracts, payments or other services you have purchased or requested.

5. Where we obtain email addresses

We may obtain business email addresses from a number of legitimate sources, including:

• Individuals who contact us directly

• Course bookings and registrations

• Customers and organisations purchasing our services

• People attending our classroom courses

• Users registering for online courses

• Existing business relationships

• Enquiries and requests for information

• Business networking and professional contacts

Publicly available business information, where appropriate and lawful

Where we use information for direct marketing, we will comply with applicable data-protection and electronic marketing legislation.

6. Legal bases for processing

We will only process personal information where we have a lawful basis for doing so.

Depending on the circumstances, this may include:

Contract

Where processing is necessary to provide training, e-learning, certificates or other services requested by you or your organisation.

Legal obligation

Where we need to process information to comply with a legal or regulatory requirement.

Legitimate interests

Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include managing customer relationships, improving our services, maintaining business records and certain forms of business-to-business marketing.

Consent

Where we rely on your consent, you have the right to withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Confidential learner information

We recognise that information relating to learners and course participants may be confidential.

We will take reasonable and appropriate measures to protect learner information against:

• Unauthorised access

• Unauthorised disclosure

• Loss

• Destruction

• Accidental alteration

• Unauthorised use

Access to learner information will be limited to people who require it for legitimate business, training, administrative or contractual purposes.

Where we provide training to an organisation, certain information may be provided to that organisation where this is necessary to administer the training, confirm attendance or completion, issue certificates, manage contractual requirements or comply with applicable legal or regulatory requirements.

8. Special category information

Some training or learner requirements may involve information which is considered "special category data" under UK GDPR, such as information concerning health or disability.

We will only collect or process such information where there is an appropriate lawful basis and, where required, an additional condition under UK GDPR.

We will seek to minimise the amount of sensitive information collected and will only use it for the specific purpose for which it was provided.

9. E-learning licences and third-party providers

We may use specialist third-party learning-management systems, e-learning platforms and software providers to deliver online training.

Where a third-party provider processes personal information on our behalf, we will take reasonable steps to ensure that appropriate contractual, security and data-protection arrangements are in place.

These providers may process information such as learner names, email addresses, login details, course progress, assessment results and completion records.

The particular information processed will depend on the e-learning services purchased or used.

10. Sharing personal information

We do not sell personal information.

We may share personal information where necessary with:

• E-learning and learning-management-system providers

Course accreditation or awarding organisations, where applicable

Organisations that have arranged or purchased training for their staff

Professional advisers such as accountants, auditors, insurers or solicitors

• IT, hosting and software providers

• Payment and financial service providers

Government, regulatory or law-enforcement bodies where legally required

• Other service providers acting on our behalf

Where we use third-party service providers, we will take reasonable steps to ensure that they process information securely and only for authorised purposes.

11. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with UK data-protection law.

12. How we protect personal information

We use appropriate technical and organisational measures designed to protect personal information.

These may include:

• Password protection

• Access controls

• Restricted access to learner records

• Secure cloud systems

• Appropriate staff procedures

• Data backups

• Security monitoring

• Staff awareness and confidentiality requirements

No electronic system or method of transmitting information over the internet can be guaranteed to be completely secure. However, we take reasonable steps to protect the information entrusted to us.

13. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• Provide ongoing services

• Maintain learner and training records

• Meet contractual obligations

• Meet legal, accounting or regulatory requirements

• Deal with disputes or complaints

• Establish, exercise or defend legal claims

• Maintain appropriate business records

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

14. Your data-protection rights

Subject to certain legal conditions and exemptions, you have rights under UK data-protection law including the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

Request deletion of your personal information in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain processing, including direct marketing

Request transfer of certain information to another organisation where applicable

• Withdraw consent where processing is based on consent

You also have the right to object to direct marketing at any time.

To exercise your rights, please contact us using the contact details provided in this Privacy Policy.

We may need to verify your identity before responding to certain requests.

15. Right to complain

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to complain to the UK's supervisory authority:

Information Commissioner's Office (ICO)

The ICO regulates data protection and privacy law in the UK.

You can find information about making a complaint on the ICO's website.

16. Cookies

Cookies and Similar Technologies

We use cookies and similar technologies on our website to ensure that the website functions correctly, understand how visitors use our website, and, where applicable, provide relevant content or services.

A cookie is a small text file placed on your device when you visit a website. Cookies may be placed by us ("first-party cookies") or by third-party service providers ("third-party cookies").

Types of cookies we use

We may use the following categories of cookies:

Strictly necessary cookies

These cookies are required for the website to operate and cannot generally be switched off through our cookie preferences. They may include cookies that enable security, navigation, accessibility, or your cookie preferences.

Analytics / performance cookies

These cookies help us understand how visitors use our website, such as which pages are visited and how visitors navigate the site. Where required by law, we will ask for your consent before placing these cookies.

Functional cookies

These cookies allow the website to remember choices you make and provide enhanced functionality.

Advertising / targeting cookies

These cookies may be used by us or third-party providers to understand your interests and deliver or measure advertising. Where required by law, we will ask for your consent before placing these cookies.

Cookies used on our website

The following table provides information about the cookies that may be used on our website:

Cookie name	Provider	Expiration	Description
swpm_session	world-of-contract.com www.solutionstraining.co.uk	Session	This cookie is used to manage user membership status and login state, thus enabling access to restricted content and maintaining session integrity as users navigate through the website.
VISITOR_PRIVACY_METADATA	YouTube .youtube.com	5 months 4 weeks	This cookie is used to store the user's consent and privacy choices for their interaction with the site. It records data on the visitor's consent regarding various privacy policies and settings, ensuring that their preferences are honored in future sessions.
_gid	Google LLC .solutionstraining.co.uk	1 day	This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews.
_gat	Google LLC .solutionstraining.co.uk	52 seconds	This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites.
_ga_WEPSFTPS9V	.solutionstraining.co.uk	1 year 1 month	This cookie is used by Google Analytics to persist session state.
_ga	Google LLC .solutionstraining.co.uk	1 year 1 month	This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
YSC	Google LLC .youtube.com	Session	This cookie is set by YouTube to track views of embedded videos.
VISITOR_INFO1_LIVE	Google LLC .youtube.com	5 months 4 weeks	This cookie is set by Youtube to keep track of user preferences for Youtube videos embedded in sites;it can also determine whether the website visitor is using the new or old version of the Youtube interface.
_gcl_au	Google LLC .solutionstraining.co.uk	2 months 4 weeks	Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
_fbp	Meta Platform Inc. .solutionstraining.co.uk	2 months 4 weeks	Used by Meta to deliver a series of advertisement products such as real time bidding from third party advertisers
__Secure-YNID	.youtube.com	5 months 4 weeks
__Secure-ROLLOUT_TOKEN	.youtube.com	5 months 4 weeks

The cookies used on our website may change from time to time as we add, remove, or update website functionality and third-party services. We will update this policy when appropriate.

Managing your cookie preferences

Where required, we will ask for your consent before placing non-essential cookies on your device. You can change or withdraw your cookie preferences at any time by using our cookie preference tool or [insert instructions/link].

You can also configure your browser to block or delete cookies. Please note that blocking certain cookies may affect the functionality of the website.

17. Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of those websites. We recommend that you review the privacy policy of any third-party website you visit.

18. Children's information

Our services are primarily provided to adults and organisations.

Where our training is provided within schools, colleges or other educational settings, personal information relating to students or young people will be handled appropriately and in accordance with applicable data-protection requirements.

Where appropriate, information will be provided to or collected from the relevant educational organisation rather than directly from the individual.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal requirements.

The latest version will be published on our website with the date of the most recent update.

20. Contact us

If you have questions about this Privacy Policy, wish to exercise your data-protection rights, or have a concern about how we use your information, please contact:

Paul Meek Director paulmeek@solutionstraining.co.uk

Solutions Training & Advisory Ltd