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Equality and Diversity
If you employ people and provide a service to customers, you are likely to be dealing with equality and diversity issues on a daily basis and faced with complying with the NEW 2010 Equality Act.
Differences that develop between people quite often originate from personal characteristics like culture, background, religion, attitude etc. If they are not identified and resolved quickly they may lead to customer complaints and internal disputes between employees which have to be dealt with through formal procedures. This often involves managers and HR professionals, and in some cases may lead to compensation payouts. Overall the process can be costly in terms of time and money – two very precious resources.
To protect people and reduce risks in the work place, organisations are advised to adequately provide Equality and Diversity training for staff in an effort to raise awareness, improve staff and customer relations and achieve full compliance with the law.
The Equality Act became law on October 1st 2010 and will replace, update, simplify and strengthen all previous equality legislation and deliver a simple, modern and accessible framework of discrimination law that protects people from unfair treatment.
All organisations have professional, moral and legal obligations to disseminate and effectively implement equality and diversity principles to staff at all levels. Our courses are designed to provide a practical, interesting, interactive and enjoyable way of achieving this.
SECTOR: Equality and Diversity
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EQUALITY AND DIVERSITY AT WORK |
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ALL SECTORS |
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Equality and Diversity for Managers and HR professionals | WHO SHOULD ATTEND
If you line manage a team or have responsibility for line managers, or if you provide advice on staffing issues, this is an essential awareness and introduction to the key issues. COURSE AIMS - To introduce the new Equality Act 2010;
- To clarify the distinctions between equality and diversity;
- To examine the various types of unfair treatment and how they may occur;
- To assess the impact on individuals, teams, the organisation and the customer
- To issue guidance on managing diverse teams and help to prevent problems arising from staff differences.
COURSE BENEFIT
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EQUALITY AND DIVERSITY AT WORK |
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ALL SECTORS |
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Equality and Diversity for Staff - Managing Behaviours | WHO SHOULD ATTEND
All staff levels who do not have line management responsibility but may have a customer facing or a support role. COURSE AIMS - To introduce the new Equality Act 2010;
- To clarify the distinctions between equality and diversity;
- To examine the various types of unfair treatment and how they may occur;
- To help identify behaviour and actions that might be inappropriate;
- To provide pointers to assist in changes in behaviour.
COURSE BENEFIT
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| COURSE CATEGORY |
EQUALITY AND DIVERSITY AT WORK |
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ALL SECTORS |
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Equality and Diversity - General Awareness for Large Groups | WHO SHOULD ATTEND
If you have the facility to accommodate larger groups, we can present the course to a whole team [or teams] in a one off event. This has some distinct advantages: - Ensuring that everyone receives the training on the same day, at the same time;
- You can customise parts of the course content and relate it to your own service, and spend some time discussing specific issues, and develop solutions;
- Capture the views of staff at all levels at one session.
COURSE AIMS - To introduce the new Equality Act 2010;
- To clarify the distinctions between equality and diversity;
- To examine the various types of unfair treatment and how they may occur;
- To help identify behaviour and actions that might be inappropriate;
- To provide pointers to assist in changes in behaviour.
- To begin an action plan for changes at team and organisational levels.
COURSE BENEFIT
xxxxxx xxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxx xxxxx xxxx xxx |
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