Solutions Training - Providing the UK's largest range of 'professionally accredited' health and safety learning programsSolutions Training - Providing the UK's largest range of 'professionally accredited' health and safety learning programs
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CONFLICT MANAGEMENT
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Solutions Training - Providing the UK's largest range of 'professionally accredited' health and safety learning programs
The Solutions Training Difference

DID YOU KNOW?

We have trained over 800 staff from National Express Transport Group in conflict management.

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needs

TESTIMONIALS

Conflict Management in the NHS

I attended the Solutions three day conflict management trainer
course in April 2006. The environment created by the trainer was safe, supportive and encouraging throughout. I am now confident in being able to train others safely. The trainers approach was professional and catered for us all. He was extremely effective in assisting us to learn.

RF Conflict Management Trainer in the NHS

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CONFLICT MANAGEMENT COURSES/
Personal Safety Skills
 

At Solutions Training our Accredited Violence and Aggression or Conflict Management courses are aimed at anyone having to deal with the general public. Giving them the skills, knowledge and confidence to understand aggression, how it develops and how to deal with it effectively. The underlying causes may be also be due to bullying at work.

One company alone who used Solutions for their conflict management training saw a reduction in frontline staff absence due to passenger abuse of 83%. Solutions Training are the only conflict management training provider to offer the EDEXCEL/ BTEC Personal Safety Skills in the workplace award.

We offer specialised training in the following sectors:
Health - Social Care - Transport - 999 Services - Retail - Voluntary Sector

Course Title Course Detail Prices
Personal Safety Skills 
- Train the Trainer		 This EDEXCEL/BTEC accredited course will equip your trainer to deliver up to 10hrs of Conflict Resolution Training (CFSMS compliant for NHS staff) Duration: 3 Days
Price:  £3850 + VAT
(10 delegates max)
As little as £385 per delegate
Location: At your premises
For Course Programme Click Here
Personal Safety Skills for Staff This course will equip your staff with the knowledge and skills to safely handle conflict in the workplace (CFSMS compliant for NHS staff) Duration: 1 Day
Price:  £825 + VAT
(14 delegates max)
As little as £59 per delegate
Location: At your premises
For Course Programme Click Here
Conflict Resolution Training - Blended Learning This Bleneded course (2.5 hrs e-learning theory course and 1.5 hrs classroom practical Duration: 4 Hours
Price:  £30 + VAT per delegate
Location: Online and at your premises
For Course Programme Click Here

Exposure to violence aggression or bullying in the workplace can lead to prosecution unless the employer can demonstrate they have conducted risk assessments and put safe systems of work in place which will include appropriate training.

All of our conflict management courses are delivered by a training team that have had first hand experience in managing conflict / violence at work / bullying in the workplace. All have professional training qualifications and are members of the Institute of Conflict Management. All EDEXCEL / BTEC accredited conflict courses exceed the standards set by the NHS Counter Fraud and Security Management Service. This will ensure that your staff receives conflict resolution training of the highest quality.

 

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Solutions Training & Advisory Ltd - The Courtyard, 95 Hersham Road, Walton-on-Thames, Surrey KT12 1RN