Solutions Training - Providing the UK's largest range of 'professionally accredited' health and safety learning programsSolutions Training - Providing the UK's largest range of 'professionally accredited' health and safety learning programs
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Specialist Courses
   
CONFLICT MANAGEMENT
MANUAL HANDLING
MOVING & HANDLING PEOPLE
GENERAL HEALTH & SAFETY
FIRST AID
SPECIAL NEEDS TRANSPORT
Solutions Training - Providing the UK's largest range of 'professionally accredited' health and safety learning programs
The Solutions Training Difference

WHAT DO OUR DELEGATES SAY...

PMP TrainThe Trainer

“Kept it simple and appropriate to our working environment. Very valuable course , I wish I had done it 12 years ago”

Verity Snook, Education & Development Paramedic, Surrey Ambulance

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needs

WHAT DO OUR DELEGATES SAY...

½ day FirstAid

“Showed us exactly what to do before each practical and talked us through everything clearly giving us examples that would be helpful in our work situations”

Katie Wilson, Manager, Body Shop

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WHAT DO OUR DELEGATES SAY...

“The programme was extremely useful, as it highlighted the important issues when dealing with customers in often volatile situations. It illustrated the need for us all to self reflect and understand how our own patterns of behaviour can influence the outcome of a situation”

Reena Lotay, Customer Experience Manager, National Express

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SECTOR: LOCAL AUTHORITIES


COURSE CATEGORY CONFLICT / VIOLENCE AT WORK
SECTOR LOCAL AUTHORITIES
COURSE TITLE

“Personal Safety Skills Trainer Training” REF VA/LATTT3

WHO SHOULD ATTEND
Training staff in the public sector who want to learn best practice in handling conflict / violence at work as at 2007.

COURSE AIMS

  • To reduce the risk of physical and psychological harm to staff when dealing with aggressive or violent people
  • To avoid prosecution and litigation.

COURSE BENEFIT
This conflict resolution/violence and aggression course has been designed by a team of experts with the core aim of creating a more confident and more motivated, professionally qualified conflict management Instructor.

“Personal Safety/Conflict Training” REF VA/LADT1
COURSE CATEGORY CONFLICT / VIOLENCE AT WORK
SECTOR LOCAL AUTHORITIES
COURSE TITLE

“Personal Safety/Conflict Training” REF VA/LADT1

WHO SHOULD ATTEND
Public /voluntary sector staff who want to learn best practice in handling conflict / violence at work as at 2007.

COURSE AIMS

  • To reduce the risk of physical and psychological harm to staff when dealing with aggressive or violent people
  • To avoid prosecution and litigation.

COURSE BENEFIT
This course has been designed by a team of conflict management specialists all with extensive experience in a range of occupations in the public / voluntary sectors. The core aim is to create a more confident employee able to assess personal risks and act accordingly when in a conflict situation.

Dealing with Aggression in the Public Sector - SALE £99.00
Dealing with Aggression in the Public Sector
A guide for Public Sector employees
SALE £99.00 RRP £199.95

 
   

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Solutions Training & Advisory Ltd - The Courtyard, 95 Hersham Road, Walton-on-Thames, Surrey KT12 1RN