Course Introduction This conflict resolution/violnence and aggression course has been designed to ensure each member of your training team is delivering up to date effective conflict management training so that risks are reduced to employees and mitigating your risk to claims and litigation. The content of this programme and that subsequently delivered to employees is delivered in line with the requirements of the Institute of Conflict Management code of practice and assists in meeting the National Occupational Standards in respect of combating violence at work. The course centres on improving self awareness when under pressure by combining the use of objective, rational, moral, ethical criterion based personal risk assessment with skills to defuse difficult situations(subject to risk assessment determining it is safe to do so). It also includes the use of movement skills and the use of non pain compliant release / breakaway techniques. This course stimulates an ideal climate for change to attitudes, practices and motivation which is key in this topic. Participants discover new ways to inspire their trainees to be more self aware and equip them with a range of skills to manage difficult situations. This programme was originally designed by people with extensive knowledge of the public sector as a result of holding permanent and interim posts for local authorities. |