This violence and aggression/conflict resolution course has been designed to ensure each member of your team is equipped with up to date effective conflict management training so that risks are reduced to employees and mitigating your risk to claims and litigation. The content of this programme is delivered in line with the requirements of the Institute of Conflict Management code of practice.
The course centres on improving self awareness when under pressure by combining the use of objective, rational, moral, ethical criterion based personal risk assessment with skills to defuse difficult situations(subject to risk assessment determining it is safe to do so). It also includes the use of movement skills and the use of non pain compliant release / breakaway techniques.
This course stimulates an ideal climate for change to attitudes, practices and motivation which is key in this topic.
This programme was originally designed by former NHS staff, specialist police officers, former transport staff and legal experts.