COURSE DETAILS

Course Details

Course Aims

• To enable the employer to comply with NHS statutory need to provide conflict training for staff
• To reduce the risk of physical and psychological harm to staff when dealing with aggressive or violent people
• To avoid prosecution and litigation.

This violence and aggression/conflict resolution course has been designed by a team of experts all with NHS experience with the core aim of creating a more confident and motivated employee able to assess personal risks and act accordingly when in a conflict situation.

Course Introduction

This conflict resolution/violence and aggression course has been designed to ensure each member of your training team is delivering up to date effective conflict management training so that risks are reduced to employees and mitigating your risk to claims and litigation. The content of this programme and that subsequently delivered to employees exceeds the requirements of the NHS Counter Fraud and Security Management Service. It is delivered in line with the requirements of the Institute of Conflict Management code of practice.

The course centres on improving self awareness when under pressure by combining the use of objective, rational, moral, ethical criterion based personal risk assessment with skills to defuse difficult situations(subject to risk assessment determining it is safe to do so). It also includes the use of movement skills and the use of non pain compliant release / breakaway techniques.

This course stimulates an ideal climate for change to attitudes, practices and motivation which is key in this topic.

This programme was originally designed by former NHS staff, specialist police officers and legal experts.

What delegates will learn

How to deliver the Solutions EDEXCEL / BTEC accredited 10 hr ”Personal Safety Skills in the Workplace” training programme including:

• How to interpret both the HSE and NHS definitions of violence at work
• How to recognise assertive, aggressive and submissive behaviour
• How to interpret the law of self defence
• How a violent act occurs at work and attitude lock in
• How the nervous system responds to threats
• How to conduct an on the spot personal risk assessment
• How to use personal communication skills to reduce risks
• How to use the confrontation management model
• How to use space to reduce risk
• How to use release / breakaway techniques
• How to use the lesson plans provided

Course Objectives:

At the end of the course participants will be:

• Equipped with knowledge and skills to deliver the 10 hr Personal Safety Skills programme effectively.
• Be personally equipped with the knowledge and skills to recognise and safely manage people with aggressive or violent behaviour.

Assessment process

This will be overall and continuous, against the course objectives and completion of a multiple choice paper.

Certification / Accreditation:

On successful completion of this programme participants will receive a Solutions certificate of competence and be eligible to apply for the EDEXCEL / BTEC Unit award “ Personal safety Skills in the Workplace”
Assessment criteria and registration fee available on request.
Please note that the cost of this BTEC Award is additional to the cost of the course as it is optional.

Special requirements of course participants:

Should have existing instructional skills.

Course Trainers:

Solutions trainers come from ambulance and nursing backgrounds. They have extensive experience in both the management of conflict in the NHS and the training of trainers. All are members of the Institute of Conflict Management.